Privacy Policy

1. Introduction

Welcome to COZAAR (“we,” “our,” or “us”). We are committed to safeguarding the privacy and personal data of our customers and visitors. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of your personal information when you visit or make a purchase from cozaar.in and related mobile or web applications.

2. Information We Collect

We collect information directly from you when you interact with our platform:

• Account & Contact Details: Full name, email address, primary and alternate phone numbers, delivery address, and billing address.
• Order & Transaction Information: Items purchased, order history, shipping details, payment mode (UPI, card, net banking, or Cash on Delivery). Note: We do not store sensitive credit/debit card credentials on our servers; payments are securely processed by authorized third-party gateways.
• Device & Usage Data: IP address, device type, browser specifications, and browsing interactions on our site to provide a seamless and secure experience.

3. How We Use Your Information

Your information is used strictly to fulfill services and enhance your shopping journey:

• Processing, dispatching, and tracking your streetwear and apparel orders.
• Sending critical transaction updates, delivery OTPs, and invoice notifications via SMS, WhatsApp, and email.
• Fraud prevention, account authentication, and platform security.
• Customer support inquiries, returns, replacements, and refund processing.
• Complying with applicable Indian commercial, tax, and consumer protection laws.

4. Sharing & Disclosure

We never sell your personal information. We share your information only with trusted service partners necessary to complete your order:

• Logistics & Courier Partners: Delivery services (e.g., Shiprocket, Delhivery, Bluedart, India Post) to deliver packages to your doorstep.
• Payment Processors: Authorized Indian payment aggregators (e.g., Razorpay, Cashfree, PhonePe) for secure online transactions.
• Legal Compliance: When required by statutory authorities or applicable Indian laws.

5. Data Security & Storage

We implement modern industry-standard security safeguards, including SSL/TLS encryption for all in-transit communications and secure access controls for database records. Your personal data is stored within certified cloud server facilities.

6. Your Rights & Choices

You have the right to:

• Access and review the personal details associated with your COZAAR account.
• Request updates, corrections, or deletion of your stored delivery addresses and contact information.
• Opt out of promotional communications at any time while continuing to receive order-related transactional updates.

7. Cookies, Pixels & Analytics Tracking

Similar to leading e-commerce marketplaces (Nykaa, Myntra, Ajio), we utilize cookies, Google Tag Manager, Google Analytics 4, and Meta (Facebook) Pixel identifiers to deliver a personalized shopping experience:

• Essential Cookies: Maintain your active shopping cart session, account authentication, and checkout security.
• Analytics & Performance: Collect anonymous usage analytics (e.g. popular drops, page load metrics) to optimize site responsiveness.
• Remarketing & Meta Pixel: Deliver relevant collection drops and sizing announcements on social media channels without sharing personally identifiable financial details.

8. Grievance Redressal & Nodal Officer

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for COZAAR is: